They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. Very nice follow up email afterwards. I guess I will just have to convince him to go shopping with me so that he can try out the chairs. We ended up getting a completely different couch and recliner. If you need comfortable things, go here and ask for Doug. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. The material and comfort is very worth it. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Purchased recliner for $1540. So glad we didn't also buy the highly overpriced sofa sleeper. I've discovered that only covers parts. Michael Dawson had so much patience with us! Professional Gaming & Can Build A Career In It. 4. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. Arrived July 13. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. Wanted to exchange one, would not give a penny credit towards a new purchase. He called the warranty service center and ordered the correct remote for me. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. I was complaining about a structural issue. Delivery - 1 star at best. I sought out BBB to make a complaint. I have a throw and two pillows on the loveseat. We've "never" owned a reclining sofa before. Your the best. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. You should too! When it comes to your own comfort, your own body is the only North Star. I bought a double recliner couch that the arm pretty much fell off. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. The seat and back started going bad after just 2 years. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". I wish this kind of customer service would be found everywhere I need to shop. Think about it before you buy at this store. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Within a week of delivery the right side of recliner became loose. We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. On November 1, 2021 we purchased a lounger and fully paid for purchase. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. I was greeted by Minh, the store manager. Ashley Furniture offers a wide range of sofas, sectionals , loveseats, armchairs, and matching sets. La-Z-Boy is the place for people looking for furniture! Put it all back together with JB Weld, metal zip ties and hose clamps. Still not resolved. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. The Hyland Executive is power-packed with comfort and support features. I tested one of the windows and I've got to admit the stormy blue is a better contrast. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). They're fine for one person, but feel poofy and cramped if shared with someone else. Model Fortune Laztime Full Recline. Today we went in looking for furniture. Almost all store charge a trip fee, but some don't. Well, they are living up to their names - the lazy boy is sure that. Lots of fabric choices, made in the USA. and focused their work, they could address every concern. Not always, Randy. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Some customers may find this unappealing. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Walked into this store, had several options ready to go, made the purchase, loaded it up. The delivery crew was good, but in a hurry, so they left immediately. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. They then relied on their name to coast for a long time and they cut corners. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Ever!!! GO SOMEWHERE ELSE. There was no hard sell, rather a very informative style of customer service which was much appreciated. I am buying an Lazy Boy recliner in another city. Seems tome. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. This isnt a matter of supply chain slowdown. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. We wanted quality, comfortable furniture that would last. I see from the other two reviews on this site that we are not alone. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. we've owned it! Joe was great and with the help of Dan, we were able to buy our dream lay z boy. Very helpful and triple checked measurements. TERRIBLE product. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. . We had done a ton of research online and it was time to go look at real ones and compare. Needless to say I was a little more than disappointed by that response. The chair was expected to arrive at the store in late April/early May. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. The best part about La-Z-Boy furniture is the comfort factor. Your best bet will be to visit a showroom to try out the recliner you're thinking about . Shame on you lazy but heads. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. The delivery date got pushed out twice with the second date moving beyond our move in date. We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Calling Comfort Care, their support system, is a joke. Thank you Linda! Ask for Joe Mota when you go in, he was outstanding. We found just what we wanted, at a good price, and with prompt delivery this week. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. Never again. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. This time it has thedecorative nails/tacks (yay!) Ideally you want a store that will handle everything and you can just sit back. No one is acceptingresponsibility. The drapes are in! I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. Our children are grown and this couch is not being abused. Furniture shopping is an oftentimes tedious and mundane task. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Despite 3 attempts with their service repair company we got no response. Best ever if you need to sleep sitting up. Thanks Patty, Kim & Dennis from Novato. He used it until he passed away seven years ago. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. Wonderful service! The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. Their sales and finance options really sealed the deal. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Went to Lazy Boy today to get new recliners for the house. We had to take time off of work and schedule him to come out THREE TIMES. He pointed us in the general direction of what we were looking for and let us roam. Really mad at ourselves for not paying much less for a better quality couch and loveseat. Great service. Or take it back. Ended up customizjng with glider mechanism and metal handles. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. Thank you, Patty!! In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. NOT NOW. I just want this out of my house and in the trash. 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