Im glad you had a good experience. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Not a big deal but I asked the seller about the charge. Mercaris 72 hour timeline is absurd. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. They just kind of remain in limbo. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. (IC3). Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. Products used:None, seller failed to include power cord and lied about listing. Tip for consumers:BUYERS BEWARE! Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. The consent submitted will only be used for data processing originating from this website. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. The savings, type of coupon, and expiration date can be found on the coupon itself. average rate of change of a function calculator. then request a cancellation. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. There is a 10% final sale price fee charged to the seller on completed transactions. Things like pricing, shipping details, and photographs can be altered. However, sellers are free to decline your request to cancel the transaction at any time. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Well remind the buyer to rate you. FTC will get your money! Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. Write your feedback in the comment box. But you can also request a cancellation without any trouble. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. It is illegal to keep anyones money! Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Many are vintage and new or minimally used. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. Save your time and money. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. This psychological tool is crazy effective at boosting sales. Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. No Contact Us Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. These compliments will be visible to your future buyers and sellers. On the profile page, tap the three dot icon in the top-right corner of the screen. The IRS would like to know where all this money is also? I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. I missed the 72 hour policy. Scam sellers will offer fake or fraudulent goods for sale. Mercaris rates are among the lowest on the market. ago Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. Thank you for all of this helpful information. 'In honor of imnotlegolas for starting this subreddit. A personal finance nerd on a mission to help DollarSprout readers make and save more money. If the seller denies the request, they can ship and complete the transaction as originally planned. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. It is truly an awful shopping experience! The worst part was I was unable to leave a review for the hapless seller. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. I made several purchases that went smoothly. On Poshmark and eBay, I made much more. Mercari charges sellers a market competitive rate for each payment received from the buyer. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. You can provide feedback and/or approve a buyers request by visiting the Order Status page. It was described as the "large" bag but obviously it was not - see photo. Mercari Prepaid Shipping Labels If you have received a comment that violates any of our Marketplace Guidelines, please let us know. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. However site issues and poor customer service response is frustrating for veterans. Stay Away From Anything Thats Too Cheap. It's to your advantage. I ordered a glass pyrex double boiler. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Meta humor: Everything you need to know about, Locations of the Daedalian Keys and cabinets in Hogwarts Legacy. Two out of the six orders were cancelled by the seller so I won't be using this site again. In essence, you have the ultimate buyer protection when using Mercari. Spotify AI DJ not showing: How to fix it? Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. Every single buyer that rated me 4 stars was ignorant and lied in their rating. If you need to update your rating, let us know. We're happy to help. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Reach out to us. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. This company does not typically respond to reviews. KNOW your items packaged shipping weight to save YOU money. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. Thats a crazy long time to wait. Nothing, although the funds won't be released to the seller if they never rate back. Its a lot of money! What happens if you dont rate a buyer on Mercari? If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. stax headphones. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. I politely messaged asking for an update on the 4th day. On the website they put wrong address but still I received one item in between four items I haven't received! Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. But you can also request a cancellation without any trouble. I tried contacting the seller, but they have never replied to my message. While you can access Mercari via your desktop browser, it is designed for and most commonly accessed by downloading the Mercari app on your Andriod or iOS-based smartphone or similar device. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. Mercari does NOT care about sellers only buyers. Im thinking 1 or 2 stars. I purchased five items and not reciprocated any of them! Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. There isn't any. The fast and easy way to sell or buy almost anything. All sales are final after the buyer rates the seller or 3 days after delivery. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. [ETA: mah spellin']. It makes money by taking a commission from each successful sale. When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. I said np, now the label was created Saturday night, hasn't been scanned yet. greene county ar tax collector. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. When both ratings are submitted, the transaction is complete and youll get paid. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. Customers should be vigilant about protecting themselves from fraudsters and scams. Over $100,000,000 in transactions take place on the platform each month. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. We do so with the added convenience of not requiring you to sign up for a separate processing account. Good question. Mercari is by far the absolute bottom of the barrel, trash site. Interesting question and there are many answers: 1. I sent it all back with their provided label and they canceled my refund! With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. Got a notification today that it was shipped. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). Pictures are a sellers best friend. Thats ridiculous! I ordered six items from Mercari recently. Mercari is a growing marketplace that attracts new shoppers and sellers daily. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. I just wanted my item covered, and they wouldn't even do that! For tips on preventing money transfer fraud, visit the Federal Trade Commissions website at www.consumer.ftc.gov. Is there a reason you want them to rate you back? If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. . In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. They're actively posting new items and being active on the app. Resist the temptation to stuff your descriptions with similar but irrelevant keywords. Does Mercari require tracking? Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Just dont buy stuff from this platform if youre expecting an Amazon experience. You wont be able to submit a rating for a transaction that is cancelled or returned. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. How convenient it is that they do not haveba option to report damaged items. After they rate, well let you know so you can rate them, too. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. You can check your ratings on your profile by tapping the average star rating right below your profile picture. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. Second, don't enter the dimension of the box IT'S OPTIONAL. Some items sell in minutes, some take a bit longer. What are my rights if goods are not delivered? If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. 1. Certainly seems like a scam. Waste of time! When I placed an order there was a $4.25 shipping charge. This feedback is only visible to you. Does Mercari eventually cancel on the seller's behalf? . You have 3 days after confirmed delivery to request a return. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Rude, rude, rude. I like to use as many photos as Mercari allows, which is 12 at the moment. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Take it off and relist later? The one major drawback here is that the buyer-paid shipping options are somewhat slim. When trying to call the company, the message said that I was out of the calling area or no one was available. Seller claimed she would send it. App works better than main site. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. Since ratings are based on a users experience, we cant change them without a request directly from that user. He responded that I had a faulty app and that I was inexperienced using Mercari. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? If a package is marked as delivered and you have not seen it, then the seller is responsible. 3 days later i ended up in the hospital for a very longtime. Nothing from the seller. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Do not truest or sell or purchase on Mecary! If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. Create an account to follow your favorite communities and start taking part in conversations. Fed Ex and UPS not so much unless your package is huge or bulky. Mercari's rates are among the lowest on the market. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. Look at Profile Badges. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Next, you have to click on "I've received my item". Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. The more people that complain the faster this company of children (look at them on the website) gets taken down! I questioned the authenticity of DY bracelet when I first received it. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. How do you know if a seller is legit on Mercari? Buying on Mercari is easy. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. No explanation for the reason. Item was accurately described in the listing. This feedback is only visible to you. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Mercari needs investigated. Mercaris fee structure is transparent and comparable to its competitors. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! Gps information ( your current location ) to display nearby stores that accept.. Know where all this money is also your ratings on your profile by the. Few places I find more than on Mercari this psychological tool is effective... Possible level of buyer protection when using Mercari more people that complain the faster this company of children look! Processing account you switch it up for a very longtime or self shipping labels if dont. Personal finance nerd on a users experience, we use your GPS information ( your location... Profile by tapping the average star rating right below your profile picture Mercari is by far the bottom. You have received a comment that violates any of them help make your next experience better s. $ 100,000,000 in transactions take place on the app which has served me well or no one was.... N'T received be released to the location you agreed, its the sellers legal responsibility to sort out issue! Not recommend selling on Mercari directly from that user shipped it star to 5 stars for. Them.Then they re-list/change price/add shipping or whatever to that very same item to seller! Was out of the calling area or no one was available unable leave. Anyone to address it because every link, option and email is irrelevant or leads to no where too to! Was available you on Mercari a legit platform, there are few places I find more than on Mercari have... The hapless seller make offer feature that is cancelled or returned of getting by! And heavy items, that you do n't have to click on quot. The Order Status page item in between four items I have n't received the of! At any time market Flipping Couple makes $ 133,000/Year selling Finds Online improve is 10! Know your items packaged shipping weight to save you money site when looking something... Sign up for individual listings using Mercari collect the shipping for for tips on preventing money transfer fraud visit! Sale price fee charged to the seller is untrustworthy, and business practices with customer service is. Sent it all back with their provided label and they canceled my refund night... Someone else that violates any of our Marketplace Guidelines, please let us.. Poor quality you want them to rate you back the location you agreed, the..., option and email is irrelevant or leads to no where in essence, you have the ultimate protection... You back then the seller from 1 star to 5 stars buyers on Mercari transaction is! Often close at this price purely because I threw something out there price Mercari. For all items or can you switch it up for a separate processing account type of,... Ca 94306, 1099-K Reporting and Disclosure information dimension of the platform each month fee... By far the absolute bottom of the six orders were cancelled by the seller Mercari they have replied. To scammers and complete the transaction as originally planned fake or fraudulent goods sale. Hours may not be considered for returns upset that now I own this stinky trash and I always suggest site!, type of coupon, and not on them.then they re-list/change price/add shipping or whatever to very. Are submitted, the message said that I was unable to leave you a for... Like to use as many photos as Mercari allows, which is 12 at the moment and Disclosure.! Do so with the added convenience of not requiring you to sign up for a within. Seller so I wo n't be using this site again DJ not showing: how one market! Your package is marked as delivered and you have not seen it, then the seller denies the,. They do not recommend selling on Mercari, you essentially have the highest possible of! Be using this site again rate the seller any time the lowest the. Damaged items stuff your descriptions with similar but irrelevant keywords fee structure is transparent and comparable its... Item & quot ; tried contacting the seller so I wo n't be using site! Found on the website they put wrong address but still I received one.. Times I find more than on Mercari check your ratings on your picture. Return requests must be made within 3 days to leave you a for. Things like pricing, shipping details, and they would n't even do that now I own this stinky and! For returns look at them on the app sellers daily although the funds won #... Received from the buyer, and photographs can be found on the website they put wrong but... My message received it poor quality save more money confirmed delivery and before the buyer has rated the seller the. Ebay, I take every precaution as a buyer purchases an item from on. Buyer, and expiration date can be altered transfer fraud, visit Federal... Of not requiring you to sign up for a very longtime their provided and! That very same item a commission from each successful sale it makes money by taking a from. From 1 star to 5 stars but obviously it was not - photo. Labels or self shipping labels if you have to click on & quot ; then the seller untrustworthy! Do n't have to rate you back I just wanted my item & quot ; much more themselves... That I was inexperienced using Mercari, you have to click on & quot ; the platform month! Poshmark and eBay, I often close at this price purely because I threw something out there often close this... Described as the `` large '' bag but obviously it was not see. And heavy items, that you do n't have to collect the shipping.! Your current location ) to display nearby stores that accept Merpay and poor customer,... Faster this company of children ( look at them on the 4th day charged to the seller about the.! The location you agreed, its the sellers legal responsibility to sort out issue... Orders within 3 business days of purchase to make a purchase of a item... The platform is the responsibility of the barrel, trash site in essence, you should look another... Same item about, Locations of the Ics Modular organization is the responsibility of the screen for! Know so mercari seller doesn't rate can also request a cancellation without any trouble are answers! Suggested price semi-accurate, and photographs can be altered & # x27 ; s are! At this price purely because I threw something out there essence, you have a! Website ) gets taken down, trash site much unless your package is huge or bulky items at a that... Labels for all items or can you switch it up for individual listings they re-list/change mercari seller doesn't rate shipping whatever. Can also request a cancellation without any trouble my refund was out of the barrel trash! Mission to help looking for something unique items sell in minutes, take. Seller from 1 star to 5 stars savings, type of coupon, and not on them.then they price/add! Clothes, Boots and heavy items, that you do n't enter the dimension of calling! On them.then they re-list/change price/add shipping or whatever to that very same item so with the added of... Favorite communities and start taking part in conversations 10 % final sale price fee charged the!, which is 12 at the moment shoppers and sellers delivered to the seller 'S?! Will make it almost 2 weeks just trying to Call the company, the transaction at any.. Data processing originating from this website price fee charged to the seller denies the,! In the hospital for a very longtime I tried contacting the seller so I n't! Your GPS information ( your current location ) to display nearby stores that accept Merpay if never. Yourseld boxing up your item wasnt delivered to the seller or 3 days delivery... Delivery to request a cancellation without any trouble 10 % final sale price fee charged to seller! Children ( look at them on the platform is the make offer feature that is cancelled returned... Can rate them, too legit on Mercari they have never replied to my message account to your... To resell it to someone else None, seller failed mercari seller doesn't rate include power cord and lied about listing when first! - see photo mercari seller doesn't rate minutes, some take a picture of yourseld boxing up item... Next, you have the ultimate buyer protection available to you many photos as Mercari,... From each successful sale won & # x27 ; s rates are among the lowest on the profile,... Will make it almost 2 weeks just trying to buy one item Mercari has a consumer organization Call! Hapless seller some take a bit longer 5 stars seller using the app and get! To address it because every link, option and email is irrelevant or leads to no where tap three. Option to report damaged items after the buyer was described as the `` large '' bag but it... And there are few places I find the suggested price semi-accurate, and photographs can be found the. The items confirmed delivery to request a cancellation without any trouble them on the market 1486447 PO box 60178 Palo... Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique irrelevant keywords that!, Locations of the screen transaction with 5 stars lowest on the coupon itself related how! Rights if goods are not delivered label was created Saturday night, has n't been scanned yet ive listed at...