Wed like your honest feedback and want to hear about your issue(s). Please read the other reviewsyou will see a distinct pattern of the very same thing. Once the pool design is approved, we begin to create your new private retreat. We ask that you be patient as we work thru the repairs you have requested. See details. Sign up to receive our free weekly newsletter. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. He was my main contact throughout the entire process. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. The first time he was nice, but then the issues started. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Our pool remodel project was made much easier for us by Aaron Temme. Back Most Popular Projects. Weve transformed simple backyards, into private paradises. Request a FREE quote HERE or call us at (855) 212-2210. Congress passed the Act after businesses across the country sued customers over negative reviews. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. FAQ. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. To this day, I can text him with a question and he always responds. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. The Gunite is so thin on the pole. Our project manager informed us that they would call the warranty department for the True Clear System. They have excuses for everything and its never their fault as to why your pool is still not built. They all three stated they would finish the pool and resolve all of the issues. Great experience with a great company. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. As a matter of policy, BBB does not endorse any product, service or business. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. The experience was terrible, they were non-responsive and the quality of work was awful. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Today, Premier's response is call their insurance company and file a claim. That's a lot of pools and spas under our belt! Remodeling: All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Do not use a Premier Pools franchise to build your pool. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! The company specializes in luxury pools and custom-designed pools. Yelp users havent asked any questions yet about Premier Pools and Spas. Premier Pools and Spas is a joke of a company. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Can he perhaps provide a contract? and last updated 2:14 PM, Jan 30, 2017. Decided to cancel it. the last one is being repaired. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. I have sent emails text messages and phone calls. In fact our first meeting, **** the project manager said no let them clean up their work. Grout lines not matched up & thicker in some places than others. I am only posting this review to let others know the truth about dealing with this company. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Seth does what he says he's going to do. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Click HERE to watch our new show Passion For Splashin! Unsubscribe easily. There were delays to get us into engineering. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? March came and went, and again no contact. BILD Industries consulting in which we offer small . I have been asking for a meeting on my project and no one will call. Thank you, you have successfully subscribed to our newsletter! BBB Business Profiles may not be reproduced for sales or promotional purposes. Its been the worst experience that I have ever had with a company. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. This field is for validation purposes and should be left unchanged. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. The excavator drove on top of it and it broke. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Building a pool can add value to your home. They started at 3:30 and ended at 8:30 pm. I would use Premier again and am very pleased with our final product. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. We've reconnected with Premier this year, and I gotta admit. When can I expect them to be done? designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Get buying tips about Pool Companies delivered to your inbox. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. "So I put a picture [of a pool] on my computer," said Michael. Gunite, Fiberglass, Vinyl: Whats The Difference? Fast and easy online application. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. I'm tired of the excuses and I'm tired of waiting. Want to talk to us about your new pool, remodel, or other projects? The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Both of these items have been scheduled. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Well start sending you the news you need delivered straight to you. The disorganization and lack of accountability is mind blowing. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. The pool was to be complete April 2022. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Date of install once crew returned to fix installation issues was March 28, 2020. Don't use this company to build your pool! Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. View ourLocations Mapto find a builder near you and start building the pool of your dreams. We also have a issue with the pool overflow draining. No matter your budget or the size of your backyard, Premier Pools has an option for you. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Its location on this page may change next time you visit. For Your own sanity go with another company. We've transformed simple backyards, into private paradises. 85% of emp View our Locations Map to find a builder near you and start building the pool of your dreams. They wanted to just fill in the corner that they cracked and did not want to pull a permit. I have a huge crater in my backyard. There is no reason you shouldn't have finished by now. Better communication. Get browser notifications for breaking news, live events, and exclusive reporting. That company, Prestigious Pets, lost in court. We used Premier Pools to design and build our inground pool. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Like how do you leave a partially newly built pool in this condition? Click HERE to watch our new show Passion For Splashin! While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. 2018 CBS Broadcasting Inc. All Rights Reserved. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. 5. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Leave us a message or give us a call and well do everything we can to answer any questions you may have. We are hopeful all is resolved today. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The company is asking me for more money due to drainage. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Enjoy reading our tips and recommendations. We value your privacy. "I'd finally had it," said Kasey. We seek the pool. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. There has been little progress the last three weeks. Thats our commitment to you. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. The company specializes in luxury pools and custom-designed pools. We don't just build pools, we change the way people live and entertain. Eventually *** ******* responded via email and details were given on the request with no follow up. Unsubscribe at any time. BBB Business Profiles generally cover a three-year reporting period. He represented the couple in that case; he's also helping the Corcorans. Your call will always be answered by a live, knowledgeable . Please run away form this company!!!!!!!!!!!!!!!! Hi Lauren. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Experience: The company specializes in luxury pools and custom-designed pools. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Fast and easy online application. I initially knew this would be a disaster . Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Please fill out the form below and we'll be in touch as soon as possible. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. About. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. ***** never informed **** or me about not getting a response from the survey company. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. 6. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Dustin was our sales guy and he was great! In between the hiring phases I was to have communication with their superintendent. We are aware of the leaks in this customers pool and as of today, all but one is repaired. We were told that it will be fine. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. You will be amazed at how this all comes together. this customer is never satisfied. Since 1999, Pearland Pools has been making dreams come true. We've recommended them to neighbors and are so excited to have our new pool put in! All Rights Reserved. No one showed up and no contact from PPAS since then. Once you gave us the go ahead, we began immediately. We've been waiting for this pool for over 6 months now. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. ConsumerAffairs is not a government agency. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. We do not do remodels or concrete, just new pool builds. A shipping, What is Mustard Algae In Pools? These types of pools are faster to install so you can be swimming in no time. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. About. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? 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