We just had recent trip from 07/31/2018 to 08/06/2018. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Views of the courtyard inside our building. . With all the amenities it surely will have something for everyone. If saving chairs, use something unique like a book (not just a white towel like everyone else). Delicious. Kitchen staff was superb! Your review and photos make us feel like were already there. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. Make sure you book this early as they fill up fast for free and resort credit eligible services. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Gabino plays from his soul. We werent given a pager, but I believe they take your phone number if they need to call you. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). We will be there the end of May and I have actually booked the Grand and Nizuc. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Maybe 10 minutes at most. 2. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Is the Grand at Moon Palace Family Friendly? Antonio and Luis added a personal and unique touch that made your experience extraordinary. Thanks for your review. Hi, thank you for your review. You can see the top of the water slides in the distance. It was nice seeing a formal system around food allergies. . Which brand is it and is it replenished daily in the room? Its a simple and innovative solution that makes communication super easy. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. . Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. The poolside service was very nice, too. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Thanks, Mitchel. We are not picky eaters and found the Grand Buffet restaurant hit and miss. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Is this the only higher priveldge club? Little bugger! Staff were super friendly and helpful. Have a great time! How much was the cost of everything that wasnt included? Where to begin?! Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. This is the adult only pool at the Grand at Moon Palace. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! We really liked the one by Cuzco restaurant closer to the ocean. This site uses Akismet to reduce spam. We have teenagers, so no adult-only pool time. And, no we didnt swim with the dolphins. The beach is beautiful and the loungers are so comfy. Dolma appetizer meat and rice wrapped in grape leaves. We ate lunch at Habibi Lebanase Restauranton our second day. Hi, Fantastico!! Every thing i read on your post was dead on. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Our boys had a lot of fun in here, especially Connor. Every pool is full service and theres usually a bar nearby. The grand will be hosting many music festivals. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Its also brand new. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Prices are the average nightly price provided by our partners and may not include all taxes and fees. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Can you help us with the costs.? Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Great review! They do run buses to go there but only for premium members. Thanks so much leaving to go there 6/22 for a week. Loved this thread and feel really good about it. But this time were bringing the kids. Its one of the reasons we like them, too! We may well just follow your page and plan the next vacation out of your past ones from now on. I have a ZOOM meeting which cant be missed. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. This boy loves meat on a stick. Dessert buffet makes this boy very happy. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. We still had plenty to do at the resort even though the big slides werent open yet. Wristbands also act as your room key! Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Did you find that to be an issue with the kids at all? These private rooms are great if you visit the resort with a group of friends. They love these seats. This is one of many games that get kids moving. Were glad they actually use fresh salmon and tuna for their sushi rolls. My boys are ages 8 and 11. They thought was really cool. Thanks for stopping by, HJ! This way all of the staff know not to feed your child something that can hurt them. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. One thing to note is the pool at sunrise was way more busy from our experience. Hi! Bikes and scooters of all sizes are available to use at no extra charge. Hello and thank you for the incredible review, comments, and photos! Service was always excellent. This resort is an all inclusive in Cancun Mexico. Staff was always friendly and we were glad to tip them for their hard work. Did you swim with the dolphins on site? Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Wed like some quiet time if we can . Hi Martin they are separate resorts, but located side by side. We struggled with the tipping etiquette as well. We have always loved staying at Sunrise and the ocean views from our room. Keep em coming! Cusco offers a variety of ceviche dishes. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Glad to see you guys had a blast. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? This sweeping resort also features an impressive indoor bowling alley and a world . We also really liked Cusco. Glad you found it useful! Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. It was a little frustrating. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. The best part is that you dont need to keep track of your towels. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Just wondering if you did any upgrades? Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. and the food. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. How was the wifi at the grand? The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. with our boys! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Its located in the main lobby building. The restaurants offer a variety of wines from around the world. Water slide at the Sunrise resort. Yes there was seaweed on the beach. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Review tags are currently only available for English language reviews. Hello, We just had a drink in the lobby bar while waiting, and the kids played in the games room. His heart of gold deserves the talent Gabino has. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Marilyn. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Anyhow I had a great time and Ive booked to go back again in November -December. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. This is the seafood fettuccine with black ink pasta. See photo above as evidence. Great review! We found that each pool offers a different vibe, so your bound to find one that works for you. I asked one of the workers there and they said something about safety. Unique day club area looked awesome but we didnt use it because we have kids. 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