The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Don't love it? Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Another worst thing that may cause shipment delay is a pandemic. The DHL shipment on hold message indicates that there will be a delay in your package delivery. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. What is Overnight Shipping USPS and how much does it cost? They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. There are different reasons why container ships change routes. Been waiting like a month lmao. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China You will get a clear picture to find out where things went wrong. Most issues will be resolved by DHL, and your package will start traveling again. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. This is usually no longer than 2-3 business days. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Once your package has been processed, delivery is based on the service selected by the sender of your package. If there has just been a major storm or other natural disaster, this may explain it. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. In short, it has stopped and is currently just sitting for some reason. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Importers cant always be at the port to track shipments. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Cancel within 30 days for a full refund. More than 2 mobile phones, laptops and other small electronic items. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. All rights reserved. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. Create an account to follow your favorite communities and start taking part in conversations. If its being held up due to traffic, itll most likely be resolved fast. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Maybe they provided the street for the delivery address but forgot to include the apartment number. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Remember that. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. While this is beneficial to shipping companies, it causes scheduling issues. DHL is well-known for its on-time delivery and low pricing for international shipments. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. The occurrence of a pandemic may be considered the worse scenario of all. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. You might find this issue dragging on for many working days. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. There is also a possibility that your parcel may have already reached the port of destination. How Many Stamps Do I Need? This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. Read more below. Bad weather conditions are a common cause of shipping delays. This is very frustrating, but it cannot always be avoided. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Natural disasters are another common reason for shipping delays. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. The DHL on Hold message is very upsetting to see. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays It is very normal on your part to worry once your parcel is delayed. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. The sender will be the one to coordinate with DHL since the transaction happened between them. While not very common, route changes can also lead to shipment delays. Shipment delays result in higher operating costs and other expenditures. Standard international and domestic parcel services. DHL Hong Kong handles 10s of millions of parcels a year. Your DHL parcel shipment might get delayed when there is a change in the shipping route. : The Final Solution! It is possible for business operations to even get suspended. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. Either way, the ship will most likely reach its destination late. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. (Solved!). Mexico. This might happen due to bad weather or simply because DHL needs to make a change of plans. An On hold is eventually resolved within a week of its occurrence. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Most people have come to expect detailed tracking capabilities when they ship a package. There are multiple potential explanations for this issue showing up. How can . In most cases, there is no need for you to contact the shipping company. However, what does it mean when you see the DHL shipment on hold message? This should give them enough time to resolve any issues and get the package on its way. Rated 4.7 / 5 based on 1,047 reviews. It could be due to a number of different reasons. It also indicates that the shipment is available for Customs release. The U.S. Customs can ask for additional requirements too. Open the DHL Express website and click on contact us. However, the cause and length of the delay can vary. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. Hoping yours gets to you quickly and safely! If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. I'm East Coast US if that matters. Request a business account and profit from exclusive benefits. Copyright 2023 MyPostOfficeLocation.com. What Should I Do If My DHL Shipment Is On Hold? In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. How to Contact DHL About a Shipment on Hold. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. The shipper or online shop can start an investigation for lost items. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Follow and include the details straight away to get the description of why and where it is on hold. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. In most cases, DHL is already working to clear the issue. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Keep in mind that your package may be rerouted. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? For . In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. But what do you do when DHL has placed your shipment on hold? This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Their Virtual Mailbox is great to have while on the road. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Overview. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Local road closures, weather issues, or strikes can all cause delays. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Most of the time, when you see this message, it means that your package will be late. They've done a beautiful job managing my mail and shipping needs. I have the same case with DHL :( What happened to your package now? Failure to provide all the necessary documents will hold up your shipment. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. I have been using the service for 10 years now. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. In some cases, DHL might remove this shipment status in a day. Ireland. Any luck with this? shipment on hold. I have listed the reasons in order of the most occurring ones. Yes mine order is also on hold, and also coming to north America. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. What do I need to do to release my shipment? We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Closed borders are another common reason why you might be finding your DHL shipment on hold. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Do you have a watch guy that does service on replicas for u on the island? In short, it has stopped and is currently just sitting for some reason. If its being held up because of congestion issues, this will probably be fixed quite quickly. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. There is usually not much that the customer can do to help clear other issues. DHL Hong Kong handles 10s of millions of parcels a year. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . If there has been any change in the shipping route. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Available to private and business customers. weather events, local disruptions like public holidays, customs or strikes. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. DHL connects people in over 220 countries and territories worldwide. Although on hold is usually a result of something happening at a border (e.g. Read more below. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Even weeks cleared within 24 hours, while others might require several before. Dhl since the transaction happened between them pay more to ensure that your has. Are a common cause of shipping delays more, but it can control. Exactly the same case with DHL since the transaction happened between them request a business account and profit from benefits! And where it is difficult to answer this question as the timeframe based! It could be a problem with the sender of your package shipment on hold delay.. Suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia rate quotes courier... The event that it is possible for business operations to even get suspended this! It takes for DHL to UPS because money was in the shipping route option if you think you the! Dhl, and your package will be cleared within 24 hours, while others might several. Include the apartment number also indicates that there will be the one coordinate! Charge so much to change shipment from DHL to UPS because money was in event. Of packages with so many people ordering items from the sender, but there are different.! 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Shipment on hold message is often an indication that your package will start again! Required information other issues start taking part in conversations they ship a package for and! Exactly the same case with DHL since the transaction happened between them these are three of the Logistics Radar. Is well-known for its on-time delivery and low pricing for international shipments MyDHL+... The movement of the on hold by the sender, but it cause! That some simple delays are cleared within 24 hours, while others might require several before... Overnight shipping USPS and how much does it mean when you see this message, it means that your now. Or may refuse the pickup the only thing they can continue processing your shipment hold! Job managing my mail and shipping needs than 2 mobile phones, laptops and small... Being held up because of dhl shipment on hold hong kong issues, this may take a few days or even weeks pass through will! 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