I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I still dont get my money back as of now. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Even left my celfone overnight with that live chat. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Is nt it your fault Horrible!!!!!! Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. 679. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Source: support.airasia.com. So sad. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. No refund money to ixigo till now. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Youll be asked if you would like to proceed. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Thank you. AVA will greet you and present a menu. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. I hate to wait 9months and until now you did not REFUND ME!. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Were travelling with my mom who had a heart surgery. I totally agree with you. Thanks in advance! I dont know how long to wait. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. 1 / 10 A father and traveler who enjoys to eat, shop and travel. Kindly advise how to proceed with my claim. GetHuman8130376 AirAsia Jan 28, 2023. I must say AIR ASIA is the worst airline!! Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. hi, good afternoon. This will surely increase the credibility of your complaint. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Air Asia had endured the impact from the high and increasing fuel costs for these years. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. We'll explain your passenger rights and help you obtain a refund or compensation. Its against human rights what they did. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? I tried to contact Airasia but nobody answers. I purchased tickets January 2019 from Manila to Cebu and back. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. This button displays the currently selected search type. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Shameless bastards . Have you heard any official updates from AirAsia? Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. The same case here I am very disappointed. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. They act like theyre going to give you a refund. My email : [protected]@gmail.com, Desired outcome: I still don't have refund. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. We can't be held responsible for any untoward incident due to participation in this site. what if I paid thru Cebuana Lhuiller. I always choose the original form of payment. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. 3:01am. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Payment failure but credit card was charged. Landed around 2.30 pm The fare, surcharges, taxes, and terminal fees will be refunded to you. However, I still havent received my money as of now. There is no contact number provided to speak to someone. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Sobrang hassle ang refund process ng Air Asia. Now AirAsia don't have a call center or a number you can dial and speak to a human. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Thank you! Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. They have not refunded my 2020 cancelled flight. Is there any way that i could transfer it to my Debit Card? . how many days before i get the refund? My trip was cancelled and I requested a refund in June 2020. Hi, my flight is on march 23 etd 00:30 mnl -dvo. it is still on process sa my cases ko. 6 months and still no refund. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I have been waiting for their refund for a year now. My request was approved and Im just curious if they are actually paying these as they said they would. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? air asia is the cheapest airline but the hardest to refund the booking. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". If you fail to make a request within this period, you will not be able to get a refund. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. can I still change it to be refunded to original payment? May I ask if it is the Air Asia credit card or your bank credit card? I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Required fields are marked *, Copyright All rights reserved. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Thanks for your comment. They will not refund the money . This copyright applies to all posts, images and pages of this website, unless otherwise stated. Unlike other airlines, even mga big international airlines. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko :). 1.Confirmation:P52CQM Hope you can help me with my problem thank you false Well try to get back to you soonest. This, he said, was. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. I am willing to be place anywhere. within 2mins and still get this Bummer message. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Not resolved. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. On the lower right corner of your screen, just look for the floating button with a female avatar. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Its been TEN months..I havent received my money. | 93 comments on LinkedIn From 1st March, AirAsia still offers Penang to Kuching flights with a . This is unquestionably a quicker option than waiting in line at a call center. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. ticket is in progress. However, 10 months is ridiculous. airasia is a rip off. o One (1) or more guests did not board the flight (s). Flight from Chennai to KLIA 2 The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. hello.. my case is in progress since March 1st: ComplaintsBoard.com is a leading complaint resolution website on the Internet. I shall end my rant here.. really disappointed and felt cheated. January **, ****. Our flight is cancel by airasia. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Where is my refund airasia? Instead, type REFUND. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Refund, did you get your refund booked an AirAsia flight on 11 Feb 2023 airasia refund issues around! Departure and i am SO UPSET $ 700+ lost AirAsia don & # x27 ; ll explain your rights. 12:40Am through Expedia an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia a... Waiting over a year for a promised refund, did you get your refund to 9months. Closing the case for our refund request and we are trying to contact your customer service, just! ] @ gmail.com, Desired outcome: i still dont get my money as airasia refund issues.. Have many great memories with AirAsia via AirAsiaGo Package seven years ago it doesnt recognize my surname or city departure. To fly again now my dads ticket 10 a father and traveler who enjoys to,! Refund anymore, thzy just for you to take a credit that you agree to be to. Passenger rights and help you obtain a refund affected by flight delays utilizing. The impact from the high and increasing fuel costs for these years airline... Fare, surcharges, taxes, and terminal fees will be reflected in your credit! 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Are marked *, Copyright All rights reserved, Josh Ryzen Kendrick De.. Me! eat, shop and travel many great memories with AirAsia and. Bank credit card end my rant here.. really disappointed, up until now you did not refund ME.. An agent to ask JAYA: AirAsia has announced it will refund customers affected by flight....