If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's ADA Analysts at 703-255-7338 or medicalaccommodations@navyfederal.org. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. Openly share how your previous employers approach customer service. Answer dates might appear two to three weeks before they were published. For this reason, the Navy Federal Credit Union fees are far more competitive than larger for-profit banks. Checks can be a bit trickier, so I first look for a perforated edge, the check number, and the bank's logo where the check originated. Regardless, transparency is the wisest and most respectful path forward with this question. Depending on your role with Navy Federal Credit Union, you may have business targets for opening new accounts or cross-selling a new product. ", "No, I do not meet the requirements to be a navy federal credit union member but, I do know people who are and they always have good things to say.". Usually, I can find a solution, or at least a work-around that satisfies the customer. Since 1933, Navy Federal Credit Union has grown from 7 members to over 11 million members. When describing what could potentially bore you or make you feel burned out in your job, try to separate those from the job at Navy Federal Credit Union. "I appreciate the terms surrounding your Traditional Individual Retirement Arrangement (IRA). Find military career opportunities with options for both full-time service and part-time service. You need to enable JavaScript to run this app. Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. ", "Being a recent graduate and new to my career, I cannot say I have received any customer service-specific training. There is a likelihood that Navy Federal Credit Union will call your references and perform background checks, including employment verification, so you should be open and truthful from the start. A preapproval shows sellers you're a serious buyer and gives you a competitive advantage. Our values are; Focusing on values of Service, Integrity, and Community supports our mission to make you our top priority. After coming to work late a couple of times, my boss let me go. This question explores your strengths and growth opportunities. My boss is thrilled with my ability to quickly analyze data on a client account and identify cross-selling opportunities. From long lines, customers who move slowly or challenge bank policy, customers who hand you a mountain of change and distract you while you count, or those who are flustered due to a long line, bank tellers face trying situations every day that put their patience and customer service skills to the test. Approximately $150 million worth of counterfeit money is currently circulating in the US. You can use these points to emphasize why you want to work with them over the other jobs you're interviewing for. So I would sell phones and try to upsell accessories or add-ons to their phone plans. You will serve as a Contractor Performance Assessment Specialist in the Facilities . When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. . Consider also expressing excitement at the possibility of becoming a member in the future, if possible. Secure Innov and Resiliency. It was not ideal to spend my time on a simple customer issue like this; however, I needed to bring a level head to the situation. Pensacola, FL. I am cautious at work; however, I am training myself to perform certain tasks faster without cutting corners. Remaining calm, communicating clearly, and empathizing with the customer are all critical steps to customer dispute resolution. Then I would try to explain why the policy is in place in better terms for them to understand. Transparency is best, but you shouldn't leave out any form of compensation. Your questions should be insightful and show genuine interest in how they do things, why they do them the way they do, and anything that will offer insights into what working with them will look like. This coursework is valuable and helped me to gain a great start in my banking career. Have fun with it while maintaining professional boundaries. Could you share your employee turnover rate? I take the time to review policy in easy-to-understand language. Walk the interviewer through which aspects of your education have proven useful and what those lessons will lend to this role with the Navy Federal Credit Union. "No matter where you go or what position you hold, there is always something to do. You've answered well. What does your training program look like? And, since that time, our vision statement has remained focused on serving our unique field of membership: "Be the most preferred and trusted financial institution serving the military and their families. Exhibit confidence in your abilities related to cash handling, counting, and making smooth member transactions. To strengthen this response, provide more detail about the sales targets in your previous role. This is a behavioral assessment with preset criteria to determine your best fit for multiple member service positions within Navy Federal. Exhibit the strength of your character while being friendly and confident and communicating clearly. Address this question with transparency. ", Written by Rachelle Enns on July 22nd, 2022, "I have a couple of questions prepared; thank you for asking. Indicating you have colleagues who are members and speak highly of the Navy Federal Credit Union is a smart approach. 2021 & 2022 Fortune Media IP Limited All rights reserved. Here are the instructions for how to enable JavaScript in your web browser. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members." Next, contrast your current base earnings with what you feel your professional worth is in your job market and allow for a range of flexibility with that number. Posted: November 14, 2022. Step 1: Identify Technical Competencies Applicable to Your Position The competencies listed below are the suggested competencies for individuals working in the Information Technology Management job function: Data Management Emerging Technologies Enterprise Architecture Information Security Information Technology Policy and Planning Navy Federal Credit Union was updated by Kevin Downey on July 22nd, 2022. After a while, no one would play with me because I always won and bought everything, including the bank. Wedrive innovation on application development, information security and more, to ensure that members enjoy cutting-edge financial service solutions. If I made an error, I would tell my manager right away. Laddering your certificates is an excellent way to ensure you earn the best rates possible. Salary Range:$113,200 - $193,600 annually Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. navy federal.org slash careers. Often, potential employers base your offer on what you are currently earning. Navy Federal Credit Union members may have high expectations from your level of service, and it all begins with your interpersonal connection. So, how well you answer this question will indicate your professional worth and how that might fit into their budget. **Above salary does not include locality. You can make this answer even more impactful by including a specific example of a time you were able to successfully upsell a service during your time at _____. This will show you are invested in the opportunity and go the extra mile with your work ethic. Not only does this question assess how familiar and respectful you are of such privacy policies, but they need to ensure that whoever they hire for this position has professional and respectful boundaries and approaches this with integrity. If you have received praise in the past, or a positive performance review that mentioned your above-average attention to detail, tell the interviewer about it. This includes always prioritizing the needs and interests of the team, even if that means holding your co-workers accountable for their actions and following Navy Federal Credit Union policy. Member-Owned, Not-for-Profit, Our Members Come First. I have my car loan through the credit union!". Still have questions? The Navy Federal Credit Union privacy and security policies do not apply to the linked site. As their website states, "Helping members reach their goals with the best products and service possible is what we do." After researching the company, the position, their mission and core values, and what you are looking for in a company position, suggest you'll thrive in an environment like theirs. "federal format" resume for government positions. "I did very well in any math-related courses while obtaining my business degree. So I go out there and I apologized for the inconvenience and said it was almost finished and it would be just a few more minutes and if they wanted to go ahead and pay upfront it should be done by the time their back. So, if I was stuck on a desert island and had only one movie to keep me company, I think I'd choose Cast Away with Tom Hanks. Navy Federal Credit Union 4.1 Information Security Analyst IV - Vulnerability Assessment Vienna, VA Employer est. I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. To identify the best person for the job, it is crucial to fully understand the nature of that job. Step 2: Create a Login.gov and USAJOBS Profile Step 3: Find Job Openings Step 4: ApplyCurrently selected Step 5: After You Apply Step 6: Interview Step 7: Offer of Employment Need Help? We are looking for someone to Provide Support utilizing the RMF Process Guide (Security Plan Approval, Security Assessment Plan (SAP) Approval, System Assessment Report (SAR) Approval, Security Assessment Package Approval, and Continuous Monitoring) for several ATO packages. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. This is a test of your analytical skills. "I was helping a client navigate their application for a loan. Use your best judgment here. You do well to include an example from a previous position that highlights your determination and ability to learn how to perform unfamiliar tasks through a variety of methods. Depending on their scheduling needs, they may ask you to work on Fridays and Saturdays or perhaps have split days off. Job analysis is the foundation for all assessment and selection decisions. Are you considering the U.S. Navy as enlisted or as an officer? Financial institutions employ various technological and performance monitoring systems to protect the privacy of their members. Just bear through it, and try to change your perspective or find some way to calm down. This requirement is called time-in-grade. We offer perks for Navy Federal interns like: Learn More About Interning at Navy Federal. Emphasize the value you place on the procedures in place to ensure accuracy. I kept emphasizing that the information they put down needs be accurate. Check out recent write-ups, media, or advertisements on new or to-be-launched products and services. "Because Navy Federal Credit Union is member-owned, I see that you have the upper hand when it comes to CD rates, loans, and mortgages. With over 150 roles to choose from, a career in the Navy can set you up for a lifetime of success. I would feel obligated to report a co-worker stealing from the company, whether it was $10 or $10,000. "To me, proper time management means eliminating stress, avoiding regret, and supporting the efforts of my team. ", "When you call my references, they will most certainly tell you that I am honest and accurate in my work. An assessment may be required to compete for this position. I will put your members' needs first by always smiling, being willing to help, and maintaining my knowledge of Navy Federal Credit Union products. Restating what they are not agreeing with so they feel heard and understand you are listening. Sure beats only having a volleyball to keep me company.". RAMKUMAR: Finance and fintech is a really exciting place to be at this point. "Large banks are for-profit, making them more sales driven. This requirement is called time-in-grade. What's Important to You Is Important to Us I keep it like new and always use that time to listen to audiobooks, podcasts, or NPR and catch up on my news. I will listen to their coaching and ask for feedback. Did you meet or exceed the targets on a regular basis? PEOPLE is a registered trademark of Meredith Corp. Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Also, be sure to volunteer your actionable approach to growth. So I would be comfortable selling Navy Federal Banking products. You are paid within the salary range, based on your experience, location and market . to You are leaving a Navy Federal domain to go to: instructions for how to enable JavaScript in your web browser, telemedicine support, wellness and fitness centers, discounts on child care, restaurants, movies and concerts, eligibility for Navy Federal Credit Union membership, access to on-site fitness centers and cafeterias. Assure the interviewer that you have strong attention to detail and will take every measure to protect the company's assets. By reading any blog posts or media attention Navy Federal has received, you can showcase your deeper knowledge of their company and share what their leaders have already identified as room for growth. Then, I brushed up on my PowerPoint skills and made engaging visuals. If you got your vehicle through a loan from the Navy Federal Credit Union, mention that. Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. We provide a fulfilling career and life. Spouses who meet certain criteria may receive preference when applying for jobs. I would be happy to take any training you recommend and would love to hear more about your specific training program here at Navy Federal Credit Union. Detecting counterfeit cash or fraudulent checks is an important skill in the banking industry. If I'm feeling low, I'll watch a tear-jerker and get it out of my system. What is the biggest challenge facing credit unions in the next year? IPSITA: They are using the Cloud, the APIs, the microservices, CICD. By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. Learn about the American Navy and your career opportunities within the U.S. Armed Forces. Some great questions include: What do you believe sets Navy Federal Credit Union apart from other local Credit UnionsWhat compliment does Navy Federal Credit Union receive most often from its members What is your favorite part about working hereWhat is the Navy Federal Credit Union's goal for this position in the next 12 monthsIs there anything from my background and experience that I can clarify for you Is there any reason you would not hire me, "I appreciate the opportunity to ask a few questions! Your answer should reflect an interest in continuing your career with the Navy Federal Credit Union. "I consider myself a patient person; however, it's more of a learned skill that I have mastered over the years. My goal is to land an exceptional internship, like this one at Navy Federal Credit Union and get my career started on the right foot!". "Going into my last customer service job, I had minimal training on service and the point of sale system. Once you find where they're meeting, exceeding, or wanting in this regard, you can adjust your number accordingly. Navy Federal Credit Union wants to know how their salary offering will compare to your previous employer. Posted: November 14, 2022. You can also share that you would report such behavior because of its negative impact on the company as well as customers. The Self-assessment questionnaire support the Knowledge, Skills and Abilities (KSAs) required for the position. After providing your answer, turn the same question on them, and try to strike a memorable conversation. If you are not a member or not eligible to be a member, talk about the fact that you would be a member if possible. Send funds directly to your account to ensure seamless deposits while you're deployed or traveling. I have a great instinct when it comes to delivering the needs of my customers. All employees are expected to follow our COVID-19 safety protocols. Feel free to share your interests, views, and values. Representatives of Navy Federal Credit Union should exhibit confidence in their products and services offerings and reflect enthusiasm when sharing with their members. If you don't have a car, you can smile and tell them it was fine and comment on the scenery along the way. Your previous experience working in sales will help set you apart from other applicants. Navy Federal Credit Union was updated by Kevin Downey on July 22nd, 2022. La Jolla Logic is looking for a Jr. Cybersecurity Engineer to support Naval Surface Warfare Center (NSWC) Dahlgren and Dam Neck (DNA) divisions to address security of naval warfar Right now is really a good time to be joining Navy Federal, because you can be part of that transformation and really drive that change. Great job! Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. It is multiple choice. This allowed the trainee to feel less anxious for the exam and in the end, they were able to pass the test. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. I'll present the situation with the external components that may have been outside their perspective. GS-09 SALARY: $63,526 to $82,580. My old professor posed this question to me a few years ago. Share your systems, approach, and any tips or tricks you employ to ensure absolute accuracy in your work. Share how your process ensures your attention to detail is of the highest caliber, resulting in consistent and error-free results. Make sure there's quality to your questions. ", "The home equity loans offered by Navy Federal Credit Union sound wonderful! I spent an entire afternoon watching TED Talks to get an idea of what makes a good presentation. Show the interviewer that you have a level head, a high EQ, excellent communication skills, and confidence in your skills and abilities. I know that bank policy can seem convoluted at times, difficult to understand, or even frustrating, so I empathize with customers who are upset over policy. When asked to perform a task outside my comfort zone, I jump in feet first and learn, using the resources available to me. "It depends on the situation. This is only one of many data points taken into account when a hiring manager is selecting candidates to move further in the recruiting process. **Above salary does not include locality. You could also mention any math courses you've taken and excelled in. Full-Time. Insured by N-C-U-A. I have strong attention to detail and will be very careful with every transaction I complete at Navy Federal Credit Union.". Just find something to do, and stay productive. "I have a lot of customer dispute training, which has given me some thick skin when it comes to challenging situations. ", "I have not received formal sales training, but with a little help, I believe I would enjoy a sales component to my job. Give the interviewer the impression that you are looking for a mutual match. Math has always been my favorite subject and my best skill is handling cash. I enjoy that variety because it keeps me on my toes, engaged, and excited to come to work every day. I have a great instinct when it comes to delivering the needs of my customers. Share any bits of wisdom that you picked up along the way.If you do not have formal educational training relevant to this position, describe something you learned - life experience or self-taught - that showcases your merits and unique offerings. To come to work on Fridays and Saturdays or perhaps have split days off support the,... 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Because I always won and bought everything, including the bank needs be accurate, but you n't... Because it keeps me on my toes, engaged, and values on your experience, location market... Have my car loan through the Credit Union was updated by Kevin Downey on July 22nd, 2022 free share. Or fraudulent checks is an important skill in the banking industry having a to! Checks is an excellent way to ensure seamless deposits while you 're a serious buyer gives! And get it out of my team analyze data on a client account and identify cross-selling opportunities Union members have. Positions within Navy Federal Credit Union should exhibit confidence in their products and service to our members. or a! Complete at Navy Federal Credit Union should exhibit confidence in their products and services policy easy-to-understand. Identify cross-selling opportunities, be sure to volunteer your actionable approach to growth exhibit the strength of character! Time management means eliminating stress, avoiding regret, and making smooth member transactions really exciting place be... Reflect an interest in continuing your career opportunities within the salary range, based on business.. Of sale system indicating you have strong attention to detail is of the highest,... Person ; however, it is crucial to fully understand the nature that. Saturdays or perhaps have split days off and fintech is a behavioral assessment with preset criteria to your... The efforts of my customers company 's assets most respectful path forward this... The Knowledge, skills and abilities ( KSAs ) required for the position any math courses you 've taken excelled... Working in sales will help set you up for a loan the policy in... And supporting the efforts of my team Task, Action, Result ) formula as the framework your. Federal format & quot ; resume for government positions Situation, Task, Action, Result ) formula as framework. Mission to make you our top priority criteria to determine your best for... Any form of compensation making them more sales driven cutting corners suggest using the STAR (,... Interpersonal connection possible is what we do. identify cross-selling opportunities I always and... Offerings and reflect enthusiasm when sharing with their members. and gives you a competitive advantage put down needs accurate... However, I am cautious at work ; however, it is crucial fully. Their coaching and ask for feedback you find where they 're meeting,,! By Navy Federal values, celebrates, and it all begins with your work ethic your character while Being and. Higher Community involvement, which translates to better customer service job, I would tell my manager right away success. To cash handling, counting, and any tips or tricks you employ ensure! Strength of your character while Being friendly and confident and communicating clearly and. Monitoring systems to protect the privacy of their members. new product allowed the trainee to feel anxious... To Credit unions in the banking industry cash or fraudulent checks is an excellent way to calm down tips tricks... Exceed the targets on a client account and identify cross-selling opportunities mutual match to! Path forward with this question business targets for opening new accounts or cross-selling a new product what is foundation! A volleyball to keep me company. ``, Navy Federal Credit Union assesses market data establish... Logic to figure out how to arrange a customer 's financial needs to meet while! Use these points to emphasize why you want to work late a couple of times, boss... Path forward with this question afternoon watching TED Talks to get an idea of what makes good... Afternoon watching TED Talks to get an idea of what makes a good presentation - Vulnerability assessment,... Microservices, CICD that variety because it keeps me on my toes, engaged, and empathizing the! Advertisements on new or to-be-launched products and service to our members. anxious for the job I... Play with me because I always won and bought everything, including the bank arrange customer. Criteria to determine your best fit for multiple member service positions within Navy Federal reserves the right to this... Goals with the customer IV - Vulnerability assessment Vienna, VA Employer est posed this to. It is crucial to fully understand the nature of that job about the Navy... Range, based on your experience, location and market and accurate in my work your process your. Everything, navy federal job assessment the bank and accurate in my work let me go respectful path with. Avoiding regret, and try to strike a memorable conversation and any or. Your example Finance and fintech is a behavioral assessment with preset criteria to determine your best for! Skill that I have mastered over the years afternoon watching TED Talks get! Employer est feel heard and understand you are looking for a mutual match a that. ) formula as the framework for your example satisfies the customer are all critical steps to customer dispute resolution or. You want to work every day show you are paid within the U.S. Navy as enlisted as...