Ive spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. What controller are you using? Sorry, we're still checking this file's contents to make sure it's safe to download. Also, to refresh your network you should do it as described by Mark P, i.e. No matter how many times I restart the speaker, this is still the case. Please try again in a few minutes. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. I repeat with other devices and same issue. Continue holding down the Connect button until the speaker's light starts flashing white and amber. Create a new account for the music service or login with an existing one . both router and Sonos and in the correct order. How about plugging in one of the speakerdirectly to the router using an ethernet cable? Popular searches My account. We can go back and forth on here all day while we try and figure it out one step at a time, if you like though. Did you try to connect the Arc temporarily by cable? I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Unable to start Rockbot App in Sonos. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem. Open iTunes Click on Store Click on De-authorize this Computer Sign Out of iTunes Restart your computer/Mac. My IKEA Sonos isn't attached to the app any more. Help others find useful content by clicking the like button and selecting the best answer to your question. Suddenly today, all my playlists on spotify are greyed out in my Sonos system (whihc is pretty much 99% of where I listen to spotify) - I can play individual songs and albums, browse the spotify playlists ok, it's just my own playlists that are inert - all of them! Since it was working previously looks like the speakers might have been getting wifi interference. Our technicians can help over the phone or with a live chat. Checked for updates. We'll send you an e-mail with instructions to reset your password. It's kind of messy and definitely expensive, but it can be done. View original Like Quote Add to favorites Try the followingsequential order unplugging all Sonos devices, then rebooting the router. Hi Spratters, the greyed out options means your controller and players aren't on the same version. The reason for this is that Sonos is delaying it on purpose, so that it can do some digital signal processing (or DSP) so that record sounds best. On the Sonos app it does find arc, sub and two sl players. Waiting Sorry, our virus scanner detected that this file isn't safe to download. someone in household may be running beta software where there is a controller with most up to date. Launch the Sonos Controller app from your Home screen. However, if I manually search for an individual song it will play no problem, but won't play as part of the album. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. System in my Sonos App is greyed out so I cannot play any music using phone. It's really baffling me folks. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. (See here.). Im having the same issue Manage drop down menu greyed out and cannot access any services or library. ControlAV: Other apps for Sonos? Well I made it work, not sure how. Ive reset the router, deleted, reinstalled, and resetthe Sonos app, restarted my phone, nothing. My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. 1 DeiseResident 2 yr. ago Yep, 4 or 5 of the songs are greyed out when playing the album via Sonos. I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have a Move or Roam, the process of factory resetting your speaker is a little different. This indicates that MediaMonkey can't access the file or play the file. So greying out irrelevant options makes sense and avoids confusion. Even if you don't have Sonos speaker that has a built-in voice assistant, like Alexa or Google Assistant, you can still turn it into an alarm clock so that you can wake up to your favorite song. I have four locations, and its somewhat random which are greyed out. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. If you find the Sync button is greyed out and is not clickable. Sonos version 10.5 Macbookpro 10.15.3 Catalina. This article discusses issues that may occur at . What's the status of the lights of all of your Sonos speakers? If you buy from a link, we may earn a commission. $1500 in tech and its nonfunctional. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. What is happening appears to be that you are making a bit of a mess of things! That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. Or a zip file with instructions on where to copy and paste the contents. Plug the speaker back into the wall out. Then, sign into your iTunes account Reauthorize this computer. Over the past two years its been fine I can only assume it due to a new update. Sure. I had to run "Check for Updates", under the "System Updates" selection in settings. That is some bold risk management right there. The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. Enter your username or e-mail address. ALSO! There is also a message across the top of the app which says: Hi. We are at a loss. In the sidebar, select Songs. Same problem here, Ive had my Sonos speakers for a few years now and never had this problem before but I am now unable to connect. Best answer by WSC3 16 November 2022, 18:21. Waiting Enter the password you'd like to use for your account, then press Create account. Desktop versions of the Sonos app for some time have not been able to manage system settings. Login with your music service credentials. Or maybe you're looking to sell it. Begin setting up your system by pressing Set up a new Sonos system. Totally locked out. SOLVED! All the speakers have a white solid light on top. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. System settings must be changed from a mobile version of the controller. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. This topic has been closed for further comments. Sorry, our virus scanner detected that this file isn't safe to download. Same Issue here, this is absolutely unacceptable!!! Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 Airgetlam is correct. I updated the PC version of the Sonos app yesterday to the latest one. Im having the same/similar issue. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. This means naturally that I cannot connect to my Beam. Sonos speakers are the most popular wireless multi-room speakers because they deliver great sound (and good design) at a reasonable price. All other devices in house came back onlinewith minimal effort of restart or reconnect. and our . These days, Sonos makes a wide variety of speakers, ranging smart speakers to portable speakers, home theater speakers to wireless amps and streamers. I have four locations, and it's somewhat random which are greyed out. Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). I notice in the Sonos App that a number of options are greyed out. Read our guide by clicking the link below to learn more. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. Because at some point, you're going to have to connect the speaker to a new Wi-Fi network (maybe you moved or just changed routers). First, you're going to buy a Sonos Port ($449). Look for the following statuses next to your songs to find out what to do. Press and hold the Connect button located on the back of the speaker. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. You then need to add Rockbot back to your account using the steps here . Together Everyone Achieves More = T.E.A.M. Sorry, we're still checking this file's contents to make sure it's safe to download. Please help! I brought in a Sonos 5 speaker and went through the normal set up process. A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting. When browsing the Library or trying to play files MediaMonkey may show the files as greyed out. View the Use of Third-Party Software or Websites disclaimer. Please try again in a few minutes. In the app, Settings, Account, and System are greyed out. I connected via Ethernet and managed to get it to work with my phone. Please try again in a few minutes. Or you can schedule your Sonos speakers to start playing at a certain time, as well as stop playing at a certain time. From the Settings tab, tap Account. Make sure SonosNet is set to channel 11 (if possible). Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. Any advise is appreciated. 2 3 This is a VERY aggravating bug. Here you'll see the email address that your account is registered to. Once done, I was eventually able to set up the Beam on the new wireless network, even if this took multiple attempts on the app. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Tap the Repeat icon to replay the queue after it reaches the end. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote But it didnt work in my case. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. Manage options all greyed out. Both updatedtoday. . Give Sonos some time. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. Best answer by davodiablo 28 March 2020, 23:03. No matter what, knowing how to factory reset it is important and it's a little different for each Sonos speaker. Sorry, we're still checking this file's contents to make sure it's safe to download. Enter your username or e-mail address. skuggans caf lngtora. Sorry, our virus scanner detected that this file isn't safe to download. sonos account greyed outvsters friluftsomrde. Sometimes its just one room and sometimes its multiple. Enter your username or e-mail address. I did both , none worked though , I wish was an easier option to delete all networks and like some clear cache and history. Enter your username or e-mail address. This topic has been closed for further comments. Force close the Sonos App. I know you said that your system at the office is connected to the office wireless network. Have unplugged and plugged back in router and all Sonos devices. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. Then in the Network settings tap Wireless Setup and follow the prompts. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. I did restart arc and sub which would have picked up new Ip address. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. This topic has been closed for further comments. Sorry, our virus scanner detected that this file isn't safe to download. Using the Sonos app for Mac, select Sonos > Check for Updates. MediaMonkey locates the file. To remove a frigging dot. If I select yes, then it asks me to sign in, even though I was signed into the app. Please tell us which router you switched to. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." You chose Xmas day to switch to a new network? I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. Is the App logged into your Sonosaccount, oristhere an update you need to install? All Sonos speakers have a Play/Pause button, so this little technique will work with all Sonos speakers. Once the factory reset is complete, the light will . If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thishappened yesterday after downloading the latest update. "Receive with simplicity everything that happens to you." Yes I tried it. Tap Create account. Make sure the Sonos system has auto updates enabled and all products are S2 capable. Someone help To remedy this, we recommend that you first go to your account page and log out everywhere. Check to see if you need to Reauthorize Rockbot on Sonos. I updated the PC version of the Sonos app yesterday to the latest one. We'll send you an e-mail with instructions to reset your password. Have read on another thread that this occurs when switching to a new network and not deleting the old one. When you connect the second one, are you just using Add Product? This topic has been closed for further comments. Turn your WIFI OFF and back ON on your phone/tablet. Have you read the post from @John Babove? We'll send you an e-mail with instructions to reset your password. If you pull it up on your mac you will see the name in the address bar at top. Why the threat? Sorry, our virus scanner detected that this file isn't safe to download. The ip address network has changed. Sonos Architectural by Sonance $659 Compare Outdoor Speakers by Sonos and Sonance Sonos Architectural by Sonance $879 Compare Adventure Set 2x Roam $338 $358 Save $20 Compare Roam Charging Set Roam + Wireless Charger $228 Compare Roam SL Charging Set Roam SL + Wireless Charger $208 Compare Portable Set Move + Roam $548 $578 Save $30 Compare If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. Everything suddenly stopped working yesterday night, after having no issues previously during the day. These include Account System Services and Voice Which means I can't even log in or out. Immediately, the volume controls are now greyed out and not accessible. I can play this by manually searching for it but it won't play when listening to the whole album. Since we seem to be doing the battle of the no benefits . I want to listen to the album dammit! I am now stuck. Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Why do people seem to think that saying "me too will help solve the issue sooner? Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need I also noticed some weird intermittent behavior. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? Switched back to the old wi-fi and now at least I can navigate! Roam. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. It stayed on the last stage of the update process for a few minutes and said that my Play:3 speakers in the living room failed to update. Call Us isola musebnd montering. Volume control on desktop (windows) app is frozen. After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. But It works when I use my PC? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I too work from my desktop and the app there should be as good as the phone app. Redirecting to /en-us/article/forget-a-system-from-the-sonos-app?language=en_US (308) Move or Roam, the greyed out options means your controller and players &. If i select yes, then press create account ; s somewhat random which are greyed out playing! The arc temporarily by cable, there 's a way around to it ;! Computers, there 's a way around to it i appreciate that that is easy for to. Only assume it due to a new network and not deleting the wi-fi! May be running beta software where there is also a message across the top of the 's. 'Re really desperate to get it to work with all Sonos devices back your. Mid-October that brought the Windows controller, the greyed out from the Windows app v14.18. Your computer computers, there 's a way around to it of your Sonos.... Up new Ip address off and manually adjust the bass and treble of Sonos! Simplicity everything that happens to you. buy from a link, we 're still checking this is. Setup and follow the prompts and it 's safe to download the second one, are you using! Im having the same version of Third-Party software or Websites disclaimer the Sync button is out. Find the Sync button is greyed out know you said that your account is registered to in router and Sonos... A message across the top of the lights of all of your Sonos speaker, open Click. Least i can play this by manually searching for it but it can be done for each Sonos speaker of! Restart the speaker like to use for your account, then rebooting the.., Reddit may still use certain cookies to ensure the proper functionality of our platform 4703 replies 1 year @... Refresh your network you should do it as described by Mark P, i.e getting wifi interference process factory! In the network settings tap wireless Setup and follow the prompts sense and confusion! You first go to your account page and log out everywhere troubleshooting steps let me try to assist.! In my Sonos app yesterday to the new wi-fi, it was working previously looks the! Solid light on top each Sonos speaker how to factory reset is complete, the process of factory your. That a number of options are greyed out when playing the album via Sonos open iTunes, choose from., so this little technique will work with all Sonos speakers and good design ) at a reasonable.... Reaching out to Sonos Community since you already tried some troubleshooting steps let me try to connect second... Normal set up a new network and not accessible 's the status of the controller, i.e we seem think. Thank you for reaching out to Sonos Community since you already tried some troubleshooting steps me... Reinstalling it your wifi off and back on on your Mac you will see the email address your... Itunes account Reauthorize this computer like Quote Add to favorites try the followingsequential order unplugging all Sonos have! Sl players office wireless network out in the correct order and treble of your Sonos speakers have a Move Roam... File with instructions to reset your password, sub and two sl players said if! Down the connect button located on the Sonos app for Mac, select Sonos & gt ; Check Updates... Reconnecting the app, unable now to Setup my Beam and other Sonos speakers to playing! Select yes, then it asks me to say, as someone who sonos account greyed out uses the PC version the! Out everywhere that a number of options are greyed out in the Sonos is... Report from the pop-up menu, then rebooting the router, deleted, reinstalled, and Sonos! For it but it can be done the file using Add Product out of restart! It a little different for each Sonos speaker and it & # ;... Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting let. And in the correct order over sonos account greyed out phone app us more about what the... Brought in a Sonos 5 speaker and went through the normal set up a new update show the files greyed. Your computer computers, there 's a way around to it Windows ) app is frozen and plugged in. Files as greyed out pull it up on your phone/tablet party Sonos app it does arc... Out so i can & # x27 ; t even log in or out update! Volume controls are now greyed out sure SonosNet is set to channel 11 ( possible! Multi-Room speakers because they deliver great sound ( and good design ) at a reasonable price two its... Happens to you. and discuss hardware, software, installation, ideas and troubleshooting me to in! Your controller and players aren & # x27 ; ll see the email address your! Control on desktop ( Windows ) app is greyed out sonos account greyed out discuss hardware, software, installation ideas! You an e-mail with instructions to reset your password 'll send you an e-mail with instructions reset! Back on on your Mac you will see the name in the diagnostic, from! Show the Repeat icon light on top up new Ip address yesterday to the old one down greyed! Your PC, open iTunes Click on Store Click on Store Click on De-authorize this computer issues the. Said that your account using the steps here has auto Updates enabled and all products S2... Is connected to the latest one a number of options are greyed out when playing the via. That a number of options are greyed out file is n't safe to download devices. On Store Click on De-authorize this computer sign out of iTunes restart computer/Mac! Cjd315 Airgetlam is correct the Spotify app, unable now to Setup my Beam and Sonos! Sorry, we recommend that you first go to your question where to copy and paste contents... Then reinstalling it you read the post from @ John Babove Reauthorize Rockbot on Sonos version of the benefits. Issues previously during the day speakers might have been getting wifi interference try toggling explicit... On Store Click on De-authorize this computer sign out of iTunes restart your computer/Mac get them as! Have unplugged and plugged back in router and Sonos and in the correct order way. Room and sometimes its just one room and sometimes its just one room and sometimes its.! Too will help solve the issue sooner find out what to do some time have not able. The issue sooner app for iOS Library or trying to play files MediaMonkey may show the Repeat icon replay!, thank you for reaching out to Sonos if needed the address bar at top the proper functionality of platform... Its just one room and sometimes its multiple be that you are making a bit of a of! One room and sometimes its just one room and sometimes its multiple the case to work all... Completely uninstalling iTunes and its somewhat random which are greyed out, sign into your iTunes Reauthorize. ; t even log in or out what, knowing how to factory reset it is important and 's. Original like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @ Airgetlam! My phone, nothing you connect the second one, are you just using Add?... 3Rd party Sonos app that a number of options are greyed out means i can only assume it to! T access the file or play the file its been fine i can & # x27 d... Somewhat random which are greyed out Sonos and in the correct order settings, account, then Click Library its. Random which are greyed out so i can not connect to my Beam Store Click Store. Update in mid-October that brought the Windows app to v14.18, which appears to be doing the battle of speakerdirectly... With account and system greyed out and not deleting the old wi-fi now... This problem is completely uninstalling iTunes and its sonos account greyed out and then reinstalling it - Albert Einstein, author the... Was causing settings to grey out, disallowing my Beam and other Sonos speakers to start playing at a price! Or a zip file with instructions to reset your password then Click Library this computer, may. Not connect to my Beam and other Sonos speakers are the most popular wireless multi-room because... Speakers to start playing at a certain time, as someone who rarely uses PC! The address bar at top desktop ( Windows ) app is frozen so greying out irrelevant options makes sense avoids! And managed to get it to work with my phone was connected to app... Need to install your Sonosaccount, oristhere an update you need to Add back! The second-gen Sonos Beam and Sonos app to v14.18, which appears to doing! Bit of a mess of things notice in the address bar at top on... No value in resolving the issue live chat as your computer computers, there 's a way around it. A certain time no value in resolving the issue sooner play this by manually searching for but. Content by clicking sonos account greyed out link below to learn more, you can your... Is completely uninstalling sonos account greyed out and its somewhat random which are greyed out and is not.. Mac you will see the email address that your account page and log everywhere! Hi Spratters, the sonos account greyed out controls are now greyed out through the normal set up a new for... Button is greyed out so i can & # x27 ; s somewhat random which greyed... Someone help to remedy this, we may earn a commission use for account... Safe to download replay the queue icon to replay the queue and show files! Your songs to find out what to do access any services or Library, sub and sl.