If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. If the card is not working properly, a new one will be mailed. I have no problems with the card itself. Forgot User ID? You can also use the same card if you reapply, and the case is approved. Why did I receive a California Way2Go card? This year's theme is Fuel for the Future! The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Should you need to file another claim for unemployment benefits during this time. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You may also ask for "cash back" in excess of your purchase at most merchant locations. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You should always check your balance before using the card. To sign up for Direct Deposit click here. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The last payments by paper check were mailed November 1, 2012. Login - Way2Go Website. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. There is no charge for this service. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. How will I know the balance in my account? You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. How can I get information on the status of my claim? If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. The developer provided this information and may update it over time. Only you should know your PIN. This is a change for all debit card users. How do I transfer funds from my Way2Go Card to my Bank Account? A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Debit cards expire every three years. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. What if I lose my Debit Card (ePayment/Way2Go Card)? Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. Safety starts with understanding how developers collect and share your data. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. What's the difference between customer service & surcharge fees? If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. Pros 1) upon opening the app, your balance is immediately shown. You will get your card 5-10 business days after you get the first letter. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Forgot User ID? It is important to keep track of your balance. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The card will arrive in 2 to 5 business days. To unlock your card, you may call Customer Service. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. English| Espaol | Kryol Ayisyen. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! You do not need to have your old card number or speak to a representative. The IVR and all vendor notifications are available in Spanish. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. You may also go to GoProgram.com and create a secure online access point for your debit card account. This will not change the way you receive your child support payments. When should I contact Way2Go Card? anyone able to transfer funds from way2go card to your bank? The fees for using the Way2Go card are the same as the EPPICard. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. What if I still have funds on my Bank of America card after February 27, 2022? Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. You can transfer $599.50 though. You may contact their customer service at 855-462-5887 free of charge, four times a month. Why is my EPC changing from Bank of America to Comerica Bank? Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Web access to your Card account and personal transaction history. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. For your convenience, there aren't any fees related to insufficient funds. Login - Way2Go Website. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Pay at the pump will no longer be allowed for debit cards. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Hearing-impaired customers call TTY: 1(866) 656-5913. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. We use cookies to ensure that we give you the best experience on our website. When your first benefit payment is available, you will receive a debit card in the mail. It is recommended that you activate the card using a landline. Access to your funds anywhere Debit MasterCard is accepted. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. No. Access to your funds anywhere debit MasterCard cards are accepted. What are the benefits of my new Way2Go Card? You can obtain this information through the Voice Response System (1-. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Customer service toll-free number to answer questions and obtain your balance. Call 1-877-253-3686 to activate the card and create a PIN. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Where can I find fee information for my new card? If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. English| Espaol | Kryol Ayisyen. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. You are not allowed to spend more than the amount of funds posted to your account. Frequently Asked Questions. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. Where can I find fee information for my new card? If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. It is necessary to select a new PIN for your replacement card. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. ATM Denial for Insufficient Funds While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? How long will I have to spend the funds on my Bank of America Visa Card? Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. You will not be able to transfer any remaining funds onto your new Way2Go Card. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. English| Espaol | Kryol Ayisyen. If they don't want to call, the payee may create a secure user ID and password at. How do I receive my debit card (ePayment/Way2Go Card)? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. LearnMore. After February 27, 2022, your card will be deactivated and your account closed. You should allow the site to redirect you to. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Just a warning for anyone who would like to transfer funds in the future. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. If you have not yet received your card, you may in the coming days. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). What would I do if I was unable to activate my new Way2Go Card? What if I still have funds on my Bank of America card after February 27, 2022? However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. This app is very helpful and easy to use. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. How do I receive my debit card (ePayment/Way2Go Card)? The new Way2Go Card will be mailed to you no later than September 23, 2021. Press 3 if you have not received your card and need assistance. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. If you continue to use this site we will assume that you are happy with it. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. You will also be able to access account information at www.GoProgram.com. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Keep it. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. What do I do if I do not receive my new card in the mail? If you think threw you away your new card or need information, please call (833) 322-1441. Please enter valid email address to send 'One Time Password'. The transfer costs $0.50. GoopOnYaGrinch 2 yr. ago. Your card will . ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Does the new card have any fees I should be aware of? Automated notification via phone or email when a deposit is posted to your account. If you do not receive your card by September 23, 2021, we may not have your current address. Receive free alerts and notifications via email, phone, or text message. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Really sucks. When the card is sent to you, it will have an expiration date two years from the date issued. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. It is important that you continue to certify for benefits each week. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. It does take several days for transfers to process, no less than three business days. 2) Your deposits and spending is immediately shown, as a banks would. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. . If no payment is made on your case, you will not get a card. No credit check was performed, and no one filled out an application on your behalf. We do not need your PIN to work with your claim. $0.50 after the fifth call (each call, each calendar month). A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! Now to deal with the $150 worth of unauthorized transactions on the account. A $5.00 card replacement fee will be deducted from your account balance. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. You can review your information and make changes in the AZ Child Support Portal. This will not change the way you receive your child support payments. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. You can't add money to your card and transferring money to bank account takes at least 7 business days. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. After that, you will charge a $0.35 fee for each withdrawal. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Your child support debit card is one of the ways you can receive your child support payments electronically. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. 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