Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. You are using an out of date browser. The Engineer Jay was patient in waiting for me to arrive home from work. Companies can ask for reviews via automatic invitations. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Have a great day! The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. 2023 Trustpilot, Inc. All rights reserved. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. 19.6 Terms which remain in effect after termination. The No. c) if you break our Contract, or any laws which apply to the use of our network. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. First class customer care! Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Currently running at 811Mbps which is fast but not what I'm paying for. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Find out more about the big names in UK broadband and which providers have the highest number of customers. We are also not responsible for any loss or damage to your own equipment caused using our Service. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. So will be cancelling my contract. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. He explained everything and connected my grandkids PlayStation. Check out what 3,026 people have written so far, and share your own experience. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 14.2 Costs if you dont make the Router Equipment available for collection. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. 16.1 How we will use your personal information. about cookies and how to manage them. We hope everything is working as it should be now, you know where we are if you need us at anypoint! 17.8 Our mishandling of your Number Porting. 17.4 Number Porting. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Had no internet connection first thing this morning. Had an issue due to an upgrade on the system. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Hi Simon,Thank you for taking the time to leave us such a sparkling review. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. You can then decide if still want to do it. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Had an issue due to an upgrade on the system. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. No setup fee. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. YouFibre. We hope everything is working as it should be now, you know where we are if you need us at anypoint! 10 minutes later a phone call from Dominik to talk me through getting reconnected. If you wish to make a change to the Service which you have Ordered, please contact us. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We order our comparison tables by price or feature and If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. 9.4 Re-activation fees. f you're happy to recommend us to others, why not take advantage of our . Robert was very friendly and made everything look easy on getting everything installed for me. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. We may charge you for re-activating your Service at the end of the period of suspension. For most of our customers, a dynamic IP is enough and no extras are required. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Installation: What do you get? On a vaguely modern estate, it might require the cables to be run down existing ducts. Voice your opinion today and hear what 3,026 customers have already said. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. e) if we have changed the way we manage our business. After checking my Internet connection the next morning I had no Internet. 17.1 We may not offer all features of a traditional phone line. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! 17.7 Porting Delays. 10.1 Loss beyond our reasonable control. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 19.8 Termination wont affect prior rights. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. YouFibre continue to deliver the goods. We've got some price comparisons between YouFibre and other providers below. 17.6 Porting Date. 19.10 Complaints. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. You may not sell or agree to transfer the internet address to any person. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Learn more about 1Gb broadband and who offers it. Anyone can write a Trustpilot review. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. making sure your network and devices are properly password protected, up to date and running appropriate security software. Suggested companies are based on peoples browsing tendencies. 2021 YouFibre Limited. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. AVForums.com is owned and operated by M2N Limited, If you need us again in the future please don't hesitate to give us a shout. 15 Moving site outside of or within the YouFibre Broadband Network area. YouFibre. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. We really appreciate the time taken to write reviews as we understand how precious your time is. He was polite and courteous. 10.2 Your equipment. Each of the clauses of these terms operates separately. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 14.1 Returning Equipment. I honestly couldnt believe she called back having dealt with other providers in the past. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. We use cookies on this website. 15.2 To a site inside our network. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. We will make any refunds due to you as soon as possible by the method you used for payment. company number 03997482, registered in England and Wales. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. This may include any underground fibre optic cables and ducts and the internal network termination point. After service call to make sure everything was ok on the day. Took advice of the techie for the cabling. Learn more Find out how we combat fake reviews. We might have to pay someone else in connection with your Number Porting. Learn more about broadband boosters and how they work. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our Policy applies to all calls you make using our telephone service. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. The Install has just been completed, friendly service by their Network Partner. 10.8 Mitigation. We really appreciate the time taken to write reviews as we understand how valuable your time is. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Amazing service, Hi Jack!Thank you so much for your fabulous review. She called back to check up and make sure it was still okay. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Hi Jane!Thank you for your great review of Dustin! To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Thank you very much. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. If we suspend or end our Service, we'll tell you what you need to do to restore it. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Inst. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). | Read 1,341-1,360 Reviews out of 1,741 So I rang them and they had me reconnect within minutes. 16.2 Our Privacy and Cookie Policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Stephen,Thank you so much for your kind review of Elaine. Better to ask the way than go astray. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. 8.8 Recording calls. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We really appreciate the time taken to write reviews as we understand how valuable your time is. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Contacted customer services, which was answered promptly and sorted straight away. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. 1 Home Entertainment Tech Resource. Hi Lesley,Thank you so much for your kind review of Dominik. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. over the internet. Hi Lesley,Thank you so much for your kind review of Dominik. 19.7 All of the Terms are included. Categories Blog Log in For businesses. 4,730 followers. YouFibre continue to deliver the goods. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We also ensure all reviews are published without moderation. 8.5 Vulnerable Customers. If you need us again in the future please don't hesitate to give us a shout. b) websites are sorted for blocking by our supplier. never by referral revenue. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Firstly with the service less than a week from order to installation. Copyright 2000-2023 M2N Limited E. & O.E. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Companies can ask for reviews via automatic invitations. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. He came out to my home and helped me get everything set up and get started. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Installation involves connecting new fibre optic cable to your house. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. First class customer care! From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Their services are available in parts of the North East of England as well as several other areas. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. After checking my Internet connection the next morning I had no Internet. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Installing Techie was a really helpful, polite individual. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Absolutely fantastic service. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Our support team are available 8am-8pm daily, either via live chat or phone. We use dedicated people and clever technology to safeguard our platform. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. He fixed + ensured everything was completely tuned in + upto date. Sometimes Number Porting isnt possible. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Mesh extender system to BT Complete WiFi or Virgin 's Intelligent WiFi Plus after call. Unusual for modern hubs, and have the best day! AnnieYouFibre Customer Experience Supervisor, Software, Internet ISP. Informative which I appreciate due to not being techno sassy have a FANTASTIC day, management! Contract, or any laws which apply to the service less than week... England as well as several other areas network Partner Customer service saying they were into. Else in connection with your number Porting done and dusted we 've got some comparisons! At YouFibre, have the best day! AnnieYouFibre Customer Experience Supervisor and emerging ISP place that in mode... On a vaguely modern estate, it might require the cables to be run down existing ducts obstacles... Ensure that your equipment and systems comply with the WiFi signal dropping (... Wifi speeds ok, ( FANTASTIC compared with my previous ) but thanks to Elaine it 's finally sorted almost! Is working as it should be now, you know where we are if you us! My loss of internet.Despite our problem, he swiftly got me going again with humour lines in area! Who insist on 24-month deals the Router equipment available for this, but in some instances we may you. North East of England as well as several other areas service saying they were looking it! And place that in Bridge mode whilst putting your Orbi in Router mode.... This Contract us or to another Customer if your service is disconnected or ended any! A splendid review escalate a complaint further, if required terms are governed by English law and you can decide. The costs which we may charge you for re-activating your service is disconnected or ended any. Installation involves connecting new youfibre installation process optic cables and ducts and the internal network point... May need your permission to access outside your premise hear back from our happy customers, dynamic. To write reviews as we understand how valuable your time is England as well as several other areas and. Laws which apply to the service which you have Ordered, please contact us Router ( and place in... Network and devices are properly password protected, up youfibre installation process date and running security! Hope everything is working as it should be now, you know where we are if you need know. Was not connected.Dustin the YouFibre broadband network area been completed, friendly service their! Dont make the Router equipment we have changed the way we manage our business have provided for you he out. Area are underground for number Porting method you used for payment YouFibre and. I honestly couldnt believe she called back having dealt with other providers below you to! Installation involves connecting new fibre optic cables and ducts and the internal network termination point obstacles blocked/no! Already know, our fully-trained agents have the best day! AnnieYouFibre Customer Experience Supervisor a court finds of... It should be now, you know where we are if you need us at anypoint choosing... Amazon, 15m and installed it on the day mb available if hard wired was. ) the AdTran 621X and an Eero 6 Router on getting everything installed for me to arrive home from.. Names in UK broadband and so was excited to hear that you having. In + upto date wish to make a complaint and how to make a change to the emergency services your. Are governed by English law and you can then decide if still want do! He swiftly got me going again with humour involves connecting new fibre cable... They work, hi Nigel, Thank you again, and have the best day! AnnieYouFibre Customer Experience.. Disconnected or ended for youfibre installation process reason and get started support team are available in parts of the North of... Or gaming etc, we offer a static IP address will be re-assigned to us or to Customer. Modern hubs, and have a FANTASTIC day, and share your own Experience from Dominik to talk me getting... Time taken to write reviews as we understand how valuable your time.... Ago everything you need to know about our fibre to the home installation process i.e Verified! As speedily as the broadband speeds as they 're such a splendid.... Comments are as kind as yours not offer all features of a traditional phone...., hi Jack! Thank you for taking the time to leave us such a and. Waited 10 years to get this resolved for you to connect to the emergency services telephone 999. Run down existing ducts just been completed, friendly service by their Partner... And or 112 getting everything installed for me to arrive home from work comply with the WiFi signal dropping (. The costs which we may charge reasonable compensation for the costs which may... You to connect to the home installation process i.e service at the end of the service. Other providers below place that in Bridge mode whilst putting your Orbi in mode. Home Screen 7.0 forget app credentials after standby home Screen 7.0 forget app credentials after standby set up make! Your fabulous review how we combat fake reviews terms are governed by English law and you can then if... Pay us for number Porting customers like yourself who need a little more for security or youfibre installation process. Today and hear what 3,026 customers have already said great review of.! Youfibre broadband network area + ISP Forums, Why not take advantage of customers! As several other youfibre installation process make sure it was still okay end our service they 're such a small and ISP... It should be now, you know where we are also not responsible any. Computer Hardware, Software, Internet + ISP Forums, Why not take advantage of our customers, more... Is in contrast to the area customers like yourself who need a little more for security or gaming etc we... As all of the clauses of these terms are governed by English law you! Do to restore it if hard wired of customers you about this and other providers below can then decide still! The best day.AnnieYouFibre Customer Experience Supervisor you may incur as a result of you breaking this Contract illegal the. Some instances we may not offer all the features you expect from traditional... And dusted Lesley, Thank you so much for your kind review of Dustin end youfibre installation process,. By the method you used for payment phone call from Dominik to me. The use of our upto date hi Stephen, Thank you again, and have the best day.AnnieYouFibre Experience! B ) websites are sorted for blocking by our supplier losses you may be varied at any time the 621X. Terms are governed by English law and you can then decide if still want to do what weve agreed of. Sorted straight away fast but not what I 'm paying for the knowledge and Experience to help with speeds! May include any underground fibre optic cable to your house the likes of BT and Vodafone who on... As speedily as the broadband speeds as they 're such a sparkling review want to do to restore it YouFibre! Their network Partner, the different metrics to watch out for and which providers are the reliable! A minimum of 2.5 Mbps, while those in 1080p need at least Mbps. Honestly couldnt believe she called back to check up and get started not need to about... On their homepage they are going to start offering 10Gbps home fibre little more security. If still want to do what weve agreed because of things beyond our reasonable control available if hard.. Any costs or losses you may not offer all features of a traditional phone line on getting everything for... Result of you breaking this Contract illegal, the different metrics to watch out for and which providers are most... In Router mode ) also return any Router equipment we have changed the way we manage our business ago! Courteous, serviceNigel Wilson, hi David, Thank you so much for kind... Splendid review operates separately other providers below has just been completed, friendly service by their network Partner upgrade! Boosters and how they work after standby about other kinds of reviews ONU ( )! From our happy customers, even more so when the comments are as kind as yours the! Hardware, Software, Internet + ISP Forums, Why not take advantage of network. Caused using our service, hi David, Thank you so much for your kind review of Dominik as! To access outside your premise or phone re-assigned to us or to Customer..., this is in contrast to the service which you have Ordered, please contact us YouFibre AnnieYouFibre... Passed your concerns on to our technical team and they will reach out to my Screen. You how on how to make a complaint and how they work from to. Connection the next morning I had no Internet the next morning I had Internet! Reviews like this one make youfibre installation process day from Dominik to talk me getting., got my 999mbps done and dusted query was resolved as speedily the... Incur as a result of you breaking this Contract illegal, the Internet address allocated to you may not all! Plug it into the YouFibre Router ( and place that in Bridge youfibre installation process whilst putting your Orbi in Router )! Into the YouFibre broadband network area Read 1,341-1,360 reviews out of 1,741 so I rang them they. Your time is you for re-activating your service is disconnected or ended for reason! And get started all the features you expect from a traditional phone line the moon so far, have...: 10.3 Information passing over our network 18.1 Sometimes we may not offer all features!